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800HighTech.com Computer Support Center We stand behind our products 100% and provide various methods of support. If you have any problems please contact us as soon as possible, so that we may correct the problem and you can get back to computing. If you need assistance in completing your order Please Click Here For More Information About The Allotment Process. Support Options: » Live Online Support » Contact Form Support » Telephone Support Policy and Warranty Information Please familiarize yourself with the following policies and warranty information. It is a good idea to link, copy, download or print the information and keep it handy. Policies and Waranties: » Total Protection Policy » Return and Repair Support Promises » One Year Limited Parts and Labor Warranty One final note on computer tech support... Our computers are carefully built, thoroughly tested, and packaged in accordance with USPS insurance regulations. We strive to ensure that each new system powers up problem-free, right away. Though rare, damage does occur occasionally during the shipping process. Should you experience such a problem, please accept my sincerest apologies. In addition, please note that if your computer suddenly "stops working properly" after several weeks of use, it is likely due to user error. In either case, I assure you that our technicians will show you the utmost in courtesy and I ask that you respond similarly. If, however, you feel that you have been treated unfairly or if your problem was not addressed by our staff, please send me an e-mail via the Contact US Form with your phone number and the best time to call you. I will contact you personally to resolve your problem! However understand, honesty helps expedite correcting the error. We are here to help resolve your problem, not put you on trial. Computers offer any easy scapegoat in pointing blame, but drastically slows the support process. We will go well beyond for you, but we need your assistance in achieving this! We at 800HighTech.com are eager to provide you with the best in technical support and customer service that goes well beyond any other computer company or store. If you have a problem, I promise that I will do everything possible to return you to "up and running" as soon as possible.
Do you have a support question or computer problem? *Tip: If you have already registered and/or purchased a product, it is best to log-in and contact us using the messaging database system to automatically reference an order
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Would You Like To Contact Support By Phone? All technical questions should be directed to Casey Ho of USA Systems at the number below. Casey has designed and built our desktops and laptops for many years. A true perfectionist, you will find his attentiveness and genuine concern for your satisfaction to be unparalleled. If you are experiencing a problem with your computer, call Casey and be ready at your computer so he can help you immediately. TEL: (909) 598-2486 EXT. 108 9:00 am - 5:30 pm (Pacific Standard Time)